Paper instructions: A positive guest experience is mainly the result ofguests who have positive encounters and interactionswith employees who provide the utmost quality service.Based on the hospitality industry you chose inAssignment 1, identify methods, strategies, and toolsthis industry uses to deliver the ?wow? factor andenhance the guest experience. 1.Describe how the industry involves the guest inorder to provide quality service. 2.Summarize two (2) service standards the industryuses to meet customer expectations. 3.Recommend one (1) ?wow? element the industrycould apply to each of the two (2) service standards inorder to make the guest?s experience more memorable. 4.Recommend at least one (1) way the industrycould better provide information to its guests.
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