Time table Monday11.00-13.00hrs Tuesday11.00-12.00hrs Preamb Essay Help

Time table Monday11.00-13.00hrs Tuesday11.00-12.00hrs Preamble This course is designed to introduce students to the principles of accommodation management in hospitality industry. Emphasis will be placed on Rooms Divisions? traditional role as the best generator of the hotel?s revenue as well as its principal operational functions. Objectives By the end of the semester the students should have an understanding of: The housekeeping division and its operations. The guest cycle and the operational and managerial activities for each stage. They should also be able to come up with reports on evaluating operations in the rooms division. CommunicationRoom division between houseking and other Hotel departments. Human resources in the rooms division department and its importance. Course Outline 1. The Rooms Division Introduction Organization of the Rooms Division Organization of rooms division department Interrelationship and communication within rooms Division department with other departments 2. Housekeeping The role of the housekeeping department Management theory and the housekeeper Housekeeping operations Liaison of Housekeeping and Front Office Automated rooms management in hotels Budgeting and control Planning and forecasting Health and safety in hotels 3. Front Office Operations Organization of the Front Office The role of the Front Office The guest cycle Registration Responsibility during guest stay Checkout and settlement Evaluating Front Office Customer care skills 4. Reservations Roles of Reservation Link with marketing Operations Concept of yield management Reservations management 5. Night Audit The process Daily Revenue report Relevance 6. Management Functions of Rooms Division Planning Organizing Leading and controlling Establishing room rates Forecasting room availability Budgeting for operations Managing human resources Qualities of Front Office Staff Evaluating of Front Office Operations 7. Human resource management in rooms? division department Recruitment and selection Induction and training Motivation and empowerment Staff disciplining Methodology The course will be taught through lectures discussions class presentations and research and industrial visits. Assessment The students will be assessed through: 1. Practical industrial visits and research 2. Two written assignments 3. One in-class test 4. Final examination The course work will contribute 30% to the final mark and the examination will contribute 70%. Recommended Texts 1. Martin R. J (1998) Professional Management of Housekeeping Operations John Wiley and Sons Canada. 2. Kasavana M. L. and Brook R. M. (1995) Managing Front Office Operations Educational Institute Michigan 3. Jones and Newton S. (1995) Hotel Management and Operations 2 Edition Thompson publishing company New York. 4. Chakravarti B K. (1999) Front Office Management in Hotel CBS publishers and distributors New Delhi. 5. Vergins and Wood R. C (1999) Accommodation Management. Perspectives for International Hotel Industry: Thompson Business Press London. Rooms Division; THM 208 Assignments Individual assignment 1 (Project) As a newly appointed Rooms Division manager of a 5 star hotel you are required to discuss the simulation of Rooms Division operations giving practical examples. (100) 06March2012 Group Assignment 1. (Hotel Familiarization visit) In your groups of 11 make arrangements with the housekeeping department of a hotel of your choice. i. Practical (a) Seek consent to do daily cleaning of a room following the required procedure (b) Make a list of all cleaning chemicals used. (c)Make a bed ensuring you grasp the procedure (50) ii. Report on the important concepts learnt in the housekeeping department during the familiarization visit and hand it for marking (50) 10April 2012 Group Assignment 2 In groups of 11 Using 3 different hotels in Zimbabwe compare and contrast their operations in the following sections: Group A Reservations Group B Methods of establishing room rates Group CFront office operations Group DSecurity in the hotel. Group EFront office Accounting Group FResponsibilities of different personnel in Housekeeping Group GRefuse disposal and bacterial control in hotel rooms Group HNight auditing”

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